Shipping Policy

Stock items are typically shipped within 2 business days when an order is received prior to 2 PM EST. Orders received after 2 PM EST will be considered as received on the following business day. Please note that we ship on Monday through Friday. Exclusions for shipping days are US federal holidays and holidays observed by our shipping providers.

Non stock items generally ship within 7-10 business days unless special circumstances exist, in which case we will notify you by the email address or phone number provided with your order.

Orders will be shipped according to the shipping method you choose when placing your order. Please note that choosing expedited shipping methods does not change our order processing time.

Vikon Coatings’ shipping terms are FOB Palmer, Massachusetts, USA. Customer agrees that Vikon Coatings may arrange for shipping on customer’s behalf. If the size of the order placed by the Customer is most appropriate to ship with an LTL freight carrier, Customer will call to place the order. Please note that large orders may require additional lead time based on manufacturing schedules. Customer may, at their option, arrange for shipment using customer’s freight carrier but must include that decision at the time of the order. Further, Customer releases Vikon Coatings from any and all responsibility of timely pickup and delivery if Customer uses their own freight carrier.

Vikon Coatings currently ships to the United States and Canada. If you are in another country, please call us to inquire.

Returns

Returns of unopened boxes in resalable and untampered condition will be accepted only once a Return Authorization Number has been obtained from Vikon Coatings. All returns will carry a 25% restocking charge. All shipping charges are the responsibility of the Customer.